Privacy Policy

Our Commitment  

The Management of Llama Venture Sdn Bhd who owns and operates http://www.sleepingllama.com (“Website”) respects your privacy. We are committed to ensure that your Personal Data is in secure and responsible hands as we view and treat your Personal Data seriously. In view thereof, we have developed a Privacy Policy in compliance with the Personal Data Protection Act 2010 that guides how we collect, process, use, disclose, transfer and store your Personal Data.

Our Collection of Your Personal Data 

In this Policy, ‘Personal Data’ refers to information that relates directly or indirectly to you, who is identified or identifiable from that information, or from that and other information. The Personal Data that we retain are sourced from information provided by you during the course of your transactions and dealings with us and/or may be provided by you in the future through the sale or use of our products or services including but not limited to your subscription of our services, use of our online services, use of our Website, placement of orders and in the course of any interaction you may have with us. You may also be requested to furnish your Personal Data from time to time to enable us to enter into the transaction with you or to deliver the necessary services and/or our products in connection with our business. We may share your Personal Data with third party service providers in a consistent manner with this Privacy Policy. We may also combine your Personal Data with other relevant information to provide and improve our products and services. By registering, subscribing or using our services, your consent to the use of your Personal Data is in line with our privacy policy. If you do not provide us with your Personal Data, we may not be able to perform our services for you.

Your Consent to Personal Data Collection 

When you carry out transactions with us, we may collect information about you which may include your full name, your identification number, nationality, date of birth, gender, ethnicity, home address, payment card details and other content you may share with us when you use our services. The list of Personal Data stated is not exhaustive and may include other relevant Personal Data (depending on the nature of the transaction).

Our Usage of Your Personal Data 

Your Personal Data that we collect allows us to process your transactions with us in a timely, relevant manner. Your Personal Data further allows us to keep you posted on our latest promotions, announcements and events, as well as assist us in improving our products and services. From time to time, Llama Venture Sdn Bhd may use your Personal Data to send important notices, emails, letters, short messaging service (SMS) or WhatsApp messages – such as communications regarding our marketing and promotional activities, your purchases and policy updates/changes. As such information is crucial in your dealings with us, you are advised not to opt out of receiving such communications. We may also use your Personal Data for internal purposes such as auditing, data analysis, and research to improve our products, services and customer communications. We may also share your Personal Data with third party providers that provide services such as information processing, payment processing, order fulfilment, delivery, managing and enhancing customer data, customer service, and customer research or satisfaction surveys. To opt out of direct mail, please contact us at [email protected]

Protection of Your Personal Data 

Llama Venture Sdn Bhd will take reasonable care and necessary precautions to safeguard your Personal Data against loss, theft, misuse and unauthorised access, disclosure, usage, alteration or destruction. However, in the event we are compelled or required to provide or disclose your Personal Data to any person to whom we are compelled or required to do so under the law or in response to a competent regulatory or government agency or any other person reasonably requiring the same, then you hereby consent and authorise us to do so to enable us to operate and maintain our business in a consistent manner with this Policy.

Retention of Your Personal Data and Access 

We at Llama Venture Sdn Bhd endeavour to make it easy for you to keep your information accurate, complete and up to date. We will retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law. You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us at [email protected] where applicable. You may also request that we correct the data if it is inaccurate or out-of-date, or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise others’ privacy, extremely impractical, or for which access is not otherwise required by local law. Llama Venture Sdn Bhd reserves the absolute right and discretion to update and amend this Privacy Policy from time to time. Any material changes to this Privacy Policy will be updated and published on our Website.

Our Privacy Policy 

We may update this privacy statement from time to time and the latest version shall apply and supersede all previous statements.

We trust that you consent and agree to the terms above with respect to our processing of your personal information. If you do not consent to the above or should you have any questions regarding your Personal Data, please contact us at [email protected]

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